Returns Policy

We really want you to be 100% happy with all of your items and we are striving for 100% customer satisfaction. If for any reason you are unhappy or you change your mind, we will be pleased to be able to offer returns up to 30 days from receipt of item. Outside of this time frame we will unfortunately not be able to offer you a refund.

Please contact us in the first instance to confirm that you are returning an order at sales@peachandpineapple.co.uk with the subject header “Returns” and we will send you full instructions. 

Please include the following information in your email: Customer name, customer address, contact telephone number/email address, order number and the reason for the return.

We will then contact you. Please note the following:

o Please inform us by email that you are returning an item and the reason for the return.

o All returned items must be in an unused perfect condition, in the original packaging, ready for resale.

o You must provide us with proof of purchase to complete your return, i.e. an email confirmation, order number or the original invoice.

o If fast track delivery has been selected, only the cost of standard delivery will be refunded in line with the distance selling regulations.

Customers are responsible for the cost of returning all items. It is the customers’ responsibility to ensure that the items reach us. It is strongly recommended that items are sent by recorded delivery that insures the full value of the goods. 

Unfortunately we will be unable to refund any items that are not sent back to us.

Please ensure that you keep a record of proof of postage with the tracking number.

Faulty or damaged items

If any items are faulty or damaged upon receipt or have a manufacturing fault, we can offer replacements or exchanges or a full refund. 

Please contact us at sales@peachandpineapple.co.uk with the subject header “Damaged/Faulty item” or similar and provide us with a detailed description and some good quality photographic evidence. Return postage costs will be refunded subject to us receiving the items and agreeing that the items are damaged/faulty or that we have made an error.

Once your return is received

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also confirm if your refund has been approved or rejected.

Provided all conditions are met we will refund you via the original method of payment. We aim to refund as quickly as possible and ideally within 1-2 working days of receiving the item. Please remember it can take some time for your bank or credit card company to process and the refund too.